Returns & Refunds Policy

1. Return Eligibility

We accept returns within 7 days of delivery for items that are:

• Unused and in original condition
• In original packaging with all tags attached
• Not damaged or altered in any way
• Accompanied by proof of purchase

2. Non-Returnable Items

The following items cannot be returned:

• Personalized or customized items
• Items damaged by customer misuse
• Items without original packaging or tags
• Gift cards and vouchers
• Items purchased during clearance sales (unless defective)

3. How to Return

To initiate a return:

1. Contact our customer service at amsmaduraishop@gmail.com or call +81-70-1413-5544
2. Provide your order number and reason for return
3. Receive return authorization and instructions
4. Package the item securely in its original packaging
5. Ship the item to the address provided

4. Return Shipping

Return shipping costs are the responsibility of the customer unless the item is defective or we made an error. We recommend using a trackable shipping method. We are not responsible for items lost during return shipping.

5. Refund Process

Once we receive and inspect your returned item, we will process your refund:

• Refunds will be issued to the original payment method
• Processing time: 5-10 business days after we receive the item
• You will receive an email confirmation when the refund is processed
• Shipping costs are non-refundable unless the return is due to our error

6. Exchanges

We currently do not offer direct exchanges. If you need a different size or color, please return the original item and place a new order. We will process your return refund once the item is received.

7. Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs. Please include photos of the defect or damage when contacting us.

8. Late or Missing Refunds

If you haven't received your refund within 10 business days, please check your bank account again, then contact your credit card company or bank. If the problem persists, contact us at amsmaduraishop@gmail.com.

9. Contact Us

For questions about returns or refunds, please contact us: